Word: one
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Dates: during 1980-1989
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...defects were cut in half, customer satisfaction increased 38%, and Xerox recaptured the lead in moderately priced copiers. Says Kearns: "At Xerox we define quality as meeting customer requirements. It's an axiom as old as business itself. Yet much of American business lost sight of that. Xerox was one of these companies. But by focusing on quality, we have turned that around...
Last week Xerox won recognition for its comeback when President Bush singled out the company's business products and systems division, which makes its copiers, as one of two winners of the 1989 Malcolm Baldrige National Quality Award. The awards, named for the Commerce Secretary who died in 1987, were , established by Congress to motivate U.S. companies. Given for the first time last year, they have already become a sought-after prize in corporate America. Collecting the other 1989 award: Milliken & Co., a leading textiles manufacturer based in Spartanburg, S.C. Bush, who has seized the quality banner to promote American...
...sends hourly workers on morale-building field trips to see how customers use the company's goods. One such team visited a local TV studio that uses 3M magnetic videotape...
Couch potatoes, your last excuse is gone. You knew you should be getting into your running shoes and hitting the pavement. After all, everyone concedes that exercising is one of the best ways to stave off heart attacks and other health problems. But hard physical exertion is downright unpleasant, and you -- along with about 50 million other sedentary Americans -- could be forgiven for putting it off or avoiding it altogether...
...eight-year, 13,344-subject study, carried out by researchers at the Institute for Aerobics Research in Dallas, is hardly the first to establish a link between moderate exercise and longevity. But it is considered especially significant. For one thing, it includes both men and women, in contrast to earlier, mostly male surveys. For another, it strengthens the evidence that exercise can ward off cancer, a relationship discovered only in the past few years. And, perhaps most important, it is one of the largest studies ever done that relied on an objective measure of fitness, not just participants' descriptions...