Word: orlandos
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Dates: during 2000-2009
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...August, AirTran moved the departure time of its Orlando-to-Atlanta flight back by five minutes. Doesn't sound like much, but a five-minute delay in arrival in Atlanta meant the Gibsons had just 26 minutes to make their connecting flight - too short a window to be permitted. Therefore, Airtran's system automatically moved the family to an earlier flight to allow more than 30 minutes between flights...
...Complaint: Last December, Rachel Gibson and her family of eight (including small children), were booked on a flight home to Buffalo from Orlando, departing at 6:11 p.m. with a connection in Atlanta. Because their flight wasn't until evening, the family figured they'd be able to spend the day at Disney World...
...Unfortunately, the closest the Gibsons got to Mickey Mouse was on a criminally overpriced t-shirt in the Orlando International Airport gift store. That morning, the family had been informed by the hotel's independent airport shuttle service (not the airline, mind you) that they had been rebooked on an earlier flight departing at 3:59 p.m., more than two hours earlier than the Gibsons had planned. The schedule change meant they had to cancel their day at the park and endure a three-plus-hour layover in Atlanta with small children...
...Here's what happened, according to the airline: the Gibsons booked their tickets six months in advance. Their original Orlando-to-Buffalo itinerary included a 31-minute layover in Atlanta. The minimum allowable connection time is 30 minutes...
...given the GOP-led legislature an excuse to make steep budget cuts in schools and health care - cuts that Crist last month had to step in and reverse amid citizen complaints. "I'm a fiscal conservative," says Crist, "but I just returned from visiting an unemployment office in Orlando, and something has to be done...