Word: orlanska
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...Benjamin Hotel in New York City perhaps goes the furthest to ensure slumber. It actually guarantees a restful night. If you don't sleep as well as at home, it will refund the cost of your stay. The hotel improves its odds with a secret weapon: sleep concierge Anya Orlanska, who contacts guests by e-mail before arrival to determine their preferences and needs. "I would say 80% of our guests take advantage of this service," she says. Orlanska helps them choose from 11 types of pillows, including hypoallergenic and water-filled models, a jelly neck roll...
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