Word: outs
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Dates: during 1990-1999
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Della Barba says that staff don't get to fill out similar feedback cards to evaluate their own experiences--and isn't convinced that they should.
Without immediate service, students sometimes get mad--and then fill out yellow feedback cards.
"Those feedback cards--we hate them. They rat on the help," one staff member says. "Sometimes we can't get things out fast enough. I get upset with the students--I call them 'rat cards.'"
"We can supplement our workforce, and help the students out." Della Barba says. "It's a win-win situation. Who better to reach out to?"
McNitt says the HUDS director's office isn't out to pinch pennies, but does scrutinize its spending.