Word: pachter
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...enough. I am embarking on a journey through the world of business etiquette, a journalistic Eliza Doolittle looking for a little polishing. As a result, I have awakened at the crack of dawn to join Persaud and her fellow pharmacy students at Rutgers University for a lecture by Barbara Pachter, a leading Biz Et expert who has written eight books on the subject, including her most recent, New Rules @ Work...
...financial firms have reverted to suits and ties for men. Etiquette isn't easy for the generation that wears flip-flops on Fridays or closes billion-dollar deals in Denny's, as YouTube and Google famously did. So business schools and corporations are hiring Biz Et experts like Pachter to groom their charges in matters ranging from fork selection to the proper way to address...
...attention, class. Pachter, whose clients include Microsoft, DaimlerChrysler and Merck, strides in with her tailored black pantsuit, black purse and black heels, looking serious. Are people suddenly ruder? she asks. The need for etiquette tune-ups has become direr as a result of changes in the business world, Pachter tells her students--more women, more international commerce and new technologies like cell phones, BlackBerrys and e-mail...
...Pachter briefs us on one of the burning issues in Biz Et: Is it appropriate to say thank you with an e-mail? "I've lessened my stance on it, as long as it's not for a gift," she announces. "We've become such an immediate society. When you send a thank-you note, it could take three, four, five days to get there. People start thinking, Isn't this person going to acknowledge it?" I lean forward as Pachter talks about what to eat at a business meal in a restaurant. "Order what's easy...
Even manners have improved as a result of greater female presence, reports Barbara Pachter, a business etiquette coach and author of New Rules @ Work: 79 Etiquette Tips, Tools, and Techniques to Get Ahead and Stay Ahead (Prentice Hall). Says Pachter: "There are a lot fewer sexual jokes and sexual innuendos, which has made it nicer. Technology has also made it easier to be nice because you can very quickly write an e-mail thank-you note. On voice-mail, you can practice what you want to say before you say it. So technology has helped make us nicer--or potentially...