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...service, legions of frustrated subscribers started dialing in without realizing they were running up big bills, assuming that being an 800 number, it would be free. Some AOL members didn't have a choice but to connect to the network through the 800 number. According to representatives at computermaker Packard Bell NEC, thousands of computers were shipped this winter with flawed software which automatically routed users through the access line. Although these people will receive refunds from AOL, the other surprised subscribers may not be so lucky: a spokesman for the company said today it will examine each refund request...

Author: /time Magazine | Title: AOL?s Very Expensive Toll-Free Number | 4/4/1997 | See Source »

...Morgan added, while Navistar and USX got the boot. With the latest changes, which take effect this week, the Dow has morphed further from its heavy-industry roots: Woolworth, Westinghouse Electric, Bethlehem Steel and Texaco are being replaced by Wal-Mart Stores, Travelers, Johnson & Johnson and Hewlett-Packard...

Author: /time Magazine | Title: DOCTORING THE DOW | 3/24/1997 | See Source »

...business is upgrade mania, as corporations "retire" machines in favor of the latest, greatest technology. "I'm a great advocate of Microsoft and Intel," Kushner says. "I love every product introduction." Kushner's only problem: his idea may be too good. PC leviathans Compaq and Packard Bell are rushing new $1,000 PCs to market. But Kushner may have an edge, at least among buyers who'd prefer a used Porsche to a new Nova...

Author: /time Magazine | Title: TECH WATCH: Feb. 24, 1997 | 2/24/1997 | See Source »

...will relegate print to museum status? Or inadvertently confirm it?) He has hired a New York rare-books dealer to stock the library for him. His current reading is eclectic. "On a recent trip to Italy," he says, "I took the new Stalin biography, a book about Hewlett-Packard, Seven Summits [a mountaineering book by Dick Bass and the late Disney president Frank Wells] and a Wallace Stegner novel." He's also a fan of Philip Roth's, John Irving's, Ernest J. Gaines' and David Halberstam's, but his all-time favorite novels are the schoolboy standards The Catcher...

Author: /time Magazine | Title: IN SEARCH OF THE REAL BILL GATES | 1/13/1997 | See Source »

DIED. VANCE PACKARD, 82, critic of American consumerism whose 1957 best-selling book The Hidden Persuaders exposed the advertising technique of using subliminal messages to sell products; in Vineyard Haven, Massachusetts...

Author: /time Magazine | Title: Milestones Dec. 23, 1996 | 12/23/1996 | See Source »

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