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...Valentine's Day debacle. The company had stranded more than 100,000 travelers after bad weather decimated its operating ability--in one case JetBlue passengers were left on a snowed-in runway for more than nine hours. Neeleman's mea culpa reached its apogee with a series of full-page national-newspaper ads: "Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that you, your family, friends and colleagues experienced." Neeleman rolled out a Customer Bill of Rights soon after, promising to reimburse customers for future travel mishaps. By Feb. 20, the airline's operations...
...Seung-Hui was the mystery hiding in plain sight, a man who wore a hat and sunglasses inside, a student with no Facebook page. Talking to him, said English department head Lucinda Roy, "was like talking to a hole. He wasn't there most of the time." Even students who had lived with him knew virtually nothing about him; the simplest conversations--Where are you from? What's your major?--got a monosyllabic response. A "hello" was a big deal. They never heard him talk about weapons or killing or violence--because he never talked at all. "We just thought...
Detectives and military people have a saying about their line of work: "Assumption is the mother of all f___ ups." When the 911 call came in at 7:15, campus police headed to West AJ, where they found a freshman, Emily Hilscher ("Pixie" on her MySpace page), and her next-door neighbor, residential adviser Ryan Clark, shot to death. Students told police a gunman had been going from room to room, looking for his girlfriend. Assuming they were dealing with a lovers' quarrel, police secured the murder scene and began gathering evidence. The crime was over, the investigation begun...
...nonhearing can sometimes be a bit tricky. Learning the basics of sign language is a good start, but there will always be words you don't know. If you're stuck on the sign for lunch, you could consult a language textbook, but piecing together static signs on the page isn't very efficient...
...leadership perception was that it should be really social,” outgoing Woodbridge President Karolis Balciunas ’08 says. “[Woodbridge] had tea parties that were a huge success.” Based on the size of the event’s Facebook.com page, Balciunas estimates attendance at one at 300 students.But that sort of attendance isn’t achieved with internationals alone. “We get Americans to come to every event,” Balciunas points out, and it’s critical that they do. Without creating contacts and relationships...