Word: patients
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Dates: during 2000-2009
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Perhaps now that hospitals know what patients are thinking, they can work to improve. Despite general patient satisfaction, the HCAHPS survey suggests that basic components of care can make or break the patient experience - things like how patients interact with hospital staff. "We should be in the upper 90s [in percentage of approval] on these things," Jha says. "It strikes me that we have a long...
Researchers at the School of Public Health analyzed the first set of national data detailing patient satisfaction with hospital care. The findings, which were published in today’s issue of The New England Journal of Medicine, show that despite general satisfaction with patient care, hospitals across the nation are underperforming in a number of basic areas, including mitigating pain and giving clear discharge instructions...
Lead author Ashish K. Jha and his colleagues used data collected from over 2,400 hospitals—roughly 60 percent of the nation’s hospitals—to assess patient satisfaction with hospital experiences...
...findings suggest that hospitals can and should provide both a high quality of clinical care and a positive experience for patients. Taking a step as simple as hiring more nurses may significantly improve the quality of patient care, Jha said...
Although the study only revealed a modest direct relationship between levels of patient satisfaction and the quality of medical care, Jha said that hospitals should not choose one at the expense of the other...