Word: patients
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...asked to see Kennedy and talk about Berlin and was surprised when he agreed. I found him cool and cautious, but also patient, a trait we would see more of as he journeyed through the Cold War. "We could have sent tanks over and knocked the wall down," he said. "What then? They build another one back a hundred yards. We knock that down and then we go to war." He speculated that the wall would stay until the Soviet Empire tired of it. Some experts predicted it would stand 50 years or more...
...clean the hallways and bathrooms, set and clear the tables at mealtime and do laundry. The company says it takes pride in having its staff provide such "holistic" care. Nonetheless, turnover was high, and since training was spread out over six months, some caregivers never received key lessons in patient transfer and behavioral control. "I had so little time for my residents," says Laura Schad, 50, who quit her job as a resident assistant at the Eagan center after a year. "I was passing out 25 medications a day. I had very little training. It was dangerous...
...inquire about a resident brought in earlier that day; no one answered the phone. The hospital called the police, who had become accustomed to dealing with the Eagan center. (According to police records, aides there had called for emergency assistance 58 times in the previous year, sometimes for simple patient-care issues.) An officer was sent to the facility, where an aide who spoke almost no English answered the door. She said she was a cook and had not been taught how to use the phone. The officer found just two other staff members, neither of whom spoke English well...
...rough on a man's pride to be a patient. Even after you get into your Extremely Late 40s, a life phase that lasts until 70 or so, you maintain a certain manly sense of yourself (He jumps! He shoots! He scores!), but now, taking a slow postoperative stroll down the hall, heading for the lounge with the jigsaw puzzles, you catch a glimpse of yourself in the glass door ahead, a shambling galoot in droopy, pee-stained pajamas. (When they pull out the catheter, it takes you a day or two to get your sphincter reset.) This...
...patient was shaking the door handle and crying to get out," says Mara Baun, a University of Texas nursing professor who has co-authored 13 studies on the medical benefits of animal companions. "The staff could not get him away from the door. But the golden retriever--who had never been trained to do this--took him by the cuff of his sleeve, and he followed quietly...