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Whitman, a.k.a. Blondie, her eBay nickname, had an impressive 10-year run, but when eBay's slowdown began, she tried to buy her way out of the problem, acquiring companies like PayPal, Skype, Shopping.com and StubHub to generate growth. Many were profitable but distracting, as problems like lack of trust and shoddy search technology continued to ail the auction site, the main revenue driver. "Meg was reluctant to expand things like customer service because it would eat into eBay's margins," says Jeffrey Lindsay, senior analyst at Sanford C. Bernstein...

Author: /time Magazine | Title: eBay Bids for Revitalization | 12/11/2008 | See Source »

...Donahoe clamped down on fraud to build trust to keep customers coming back. "In the Meg Whitman days, eBay didn't have any customer service," says Lindsay of Sanford C. Bernstein. "If something went wrong, it was tough luck, buddy." Today if a buyer pays for the transaction through PayPal--a payment company owned by eBay that has seen tremendous growth--the sale is guaranteed for the full price...

Author: /time Magazine | Title: eBay Bids for Revitalization | 12/11/2008 | See Source »

...Chinese donate by patronizing one of many businesses that Li has signed up - by dining at the South Beauty restaurant chain, for example (one renminbi off the bill goes to the foundation), or by using their China Merchants Bank credit cards. They can also donate at post offices, through PayPal or via SMS. By these means, the foundation had raised, as of July this year, $13.7 million, the great bulk of which has gone to Sichuan earthquake relief...

Author: /time Magazine | Title: The Liberation of Jet Li | 11/27/2008 | See Source »

...works three jobs, and all his grants and loans only cover half of the school's $50,000 annual tab. So to cover the gap, he's hoping 10,000 friends of friends of friends will each put $2.50 in the mail or send the money via PayPal. "If you're worried I am one of those internet rip-off artists, call NYU's admissions office at 212.998.4500," his e-mail continues, "and ask for someone in international admissions - they handled my admissions as I was recruited to play ice hockey for Russia and spent last year there...

Author: /time Magazine | Title: An E-Mail Plea: Help Pay My Tuition! | 9/4/2008 | See Source »

...Stephenson's solicitation explains that for safety reasons, he provides potential donors with a P.O. box instead of his home address. And the natural-born promoter also directs PayPal users to route the money using his e-mail address, MStephenson@AccessHybrid.org. "In case you're interested, I have plans to use my college education to improve our environment," he notes toward the end of his tuition plea, which explains that AccessHybrid is an organization he set up to help college and vocational students buy fuel-efficient cars. "I found the work incrediably [sic] satisfying," he adds in what would have been...

Author: /time Magazine | Title: An E-Mail Plea: Help Pay My Tuition! | 9/4/2008 | See Source »

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