Word: peopleexpess
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...commuting on PeopleExpress between Pittsburgh and New York City at the time and, week by week, I witnessed a company that was coming apart even as it continued to expand. PeopleExpess began to make U.S. Air look like a Swiss watch. The PeopleExpress staff was increasingly stressed and losing control of their system. Newark's dilapidated North Terminal, People's cut-rate home terminal, began to resemble a refugee center as flights were canceled without warning, rerouted or, it seemed, simply lost in the confusion. The smiles that greeted the airline's early days were being replaced by swarms...
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