Word: peopleexpress
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...PeopleExpress was just beginning its descent. That wasn't obvious to everyone; even John Stossel, no easy touch, had give the rapidly expanding airline a smooch on 20/20. PeopleExpress had low fares, its own goofy counterairline culture and enthusiastic crewmembers and ground staff who were also stockholders. It had been started by a renegade entrepreneur named Don Burr. And it was growing like mad, even expanding service to London for $149 each...
...commuting on PeopleExpress between Pittsburgh and New York City at the time and, week by week, I witnessed a company that was coming apart even as it continued to expand. PeopleExpess began to make U.S. Air look like a Swiss watch. The PeopleExpress staff was increasingly stressed and losing control of their system. Newark's dilapidated North Terminal, People's cut-rate home terminal, began to resemble a refugee center as flights were canceled without warning, rerouted or, it seemed, simply lost in the confusion. The smiles that greeted the airline's early days were being replaced by swarms...
...PeopleExpress was gone by 1987, another example of a great concept that could not be sustained by the folks who got it off the ground. That's not going to happen to JetBlue. On Thursday the airline's board of directors pulled the ripcord on JetBlue's founder and CEO, David Neeleman in the wake of February's epic meltdown, in which a winter storm left thousands of passengers stranded. Some sat in JetBlue planes at JFK for up to 8 hours. You don't do that in a city where people get ticked off if a subway is delayed...
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