Word: personalizing
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...back door to the front of security; a private phone number to agents who are at your beck and call. United's top flier, Thomas Stuker, is a huge fan. "Global services is like dying and going to heaven," he says. "They take care of every single Global person 24/7...
...TIME's 2009 Person of the Year: Federal Reserve Chairman Ben Bernanke...
Each month, interviewers contact 60,000 households - most by phone, some in person - and ask about the employment status of household members age 16 and over. Those who don't have jobs but have looked in the past four weeks are classified as unemployed. After some statistical adjustments to extrapolate the data from those 60,000 households to the total U.S. population, the number of unemployed is divided by the size of the labor force (employed plus unemployed), and there's your rate. Measured that way, unemployment still isn't as bad as it was at the lowest point...
...world still hasn't reached a consensus on what to call the 2000s. But an Australian website has gotten a head start on naming the 2010s. In a contest that garnered more than 3,500 entries--including "Tenties" and Teenies"--News.com.au awarded nearly $2,000 to the person who suggested "One-ders." After the dreary decade we've suffered through, the judges said, the moniker's "bright-eyed optimism" was a welcome change...
...singing, because it's easy and you do it with other people. The singing that I do is duets. Singing duets with tall and attractive women--there's nothing about that a person couldn't enjoy...