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Word: personation (lookup in dictionary) (lookup stats)
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...hour ride to my final destination. So rather than wait in line at the lost-luggage counter, I took a phone number to call in the report later. Which I did - only to be told sternly that lost-baggage reports cannot be taken over the phone, only in person at the airport. (See 50 essential travel tips...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...tracked (it eventually made it to LaGuardia). I was told that I had to either pick it up myself at the airport or pay a hefty delivery charge. Three times I asked for a supervisor to whom I could make an appeal. Three times I was told the person I was talking to was a supervisor. (Big labor news: at Delta Airlines, everyone is a boss!) Finally, I asked for a customer-service number so I could lodge a complaint. That's when I found out how the airlines really feel about customer service: Delta no longer has such...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

Evolution seems to have programmed this discomfort via a brain structure called the amygdalae, a pair of almond-shaped brain regions deep within each temporal lobe that control fear and the processing of emotion. It's your amygdalae that keep you from getting so close to another person that he could easily reach out, gouge an eye, and then drag your woman off by her hair. (See the top 10 scientific discoveries...

Author: /time Magazine | Title: Problem with Close-Talking? Blame the Brain | 9/3/2009 | See Source »

Because the new paper is mostly based on one unusual subject, it shouldn't be overinterpreted. But the findings may have relevance for research into autism, whose sufferers sometimes have trouble understanding personal space and are thought to have amygdalae impairment. Previous studies of SM show that her brain impairment makes it difficult for her to recognize expressions of fear or judge a person's trustworthiness - problems that are also common among people with autism. Researchers think people who suffer from extreme shyness may turn out to have a problem in their temporal lobes as well. There's no known...

Author: /time Magazine | Title: Problem with Close-Talking? Blame the Brain | 9/3/2009 | See Source »

...teachers should note that it's "not harmful, but should be done in private," and the other three times in a section referring to 9-to-15-year-olds, pointing out that these kids should be told it "does not cause physical or emotional harm" and is "often a person's first experience of sexual pleasure...

Author: /time Magazine | Title: U.S. Conservatives Attack UNESCO's Sex-Ed Guidelines | 9/3/2009 | See Source »

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