Word: personent
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...spent the '70s in this little three-person store in West St. Paul [Best Buy was then called Sound of Music.] We had seven stores. We were losing a lot of money because our strategy wasn't appropriate anymore and the company was having trouble paying its bills. The founder pulls into the store I was managing and I was sure he was coming in to fire me. I had hair then; long hair. Not a lot up top, but I still had long hair. I really looked bad. He walks into the store and asks me to come outside...
...this is being in the right place at the right time and then knowing how to seize [the moment]. I am the least likely person to know how. It was completely out of character. I had been in the store for seven years so I had watched a lot of people do things and I always thought about what I would do if I had been in their shoes, but I never really thought I would get the chance. Something in me caused me to seize the moment. I am very lucky that happened. It's more likely that...
...managing with the same premise. People have insight that I can't see. The closer you get to the customer the better your ability to see what the real needs of the business are. So how do you collapse the distance between the person that can see the customer's needs and the person at the decision-making level? A person in a blue shirt in a store probably has the best single insight as to what your needs are. How do we as a company follow his leadership, not mine? I've been around for 35 years. I could...
...more and more pounds--climbing inexorably from a healthy weight to excess weight to full-blown obesity--parents find themselves grappling with questions they never had to deal with when the only weight problems they had to think about were their own. How do you effectively control another person's eating behavior? How do you motivate someone--especially a young, impulsive, pleasure-driven someone--to make smart food choices, to get up off the couch, to turn off the television? And how do you accomplish that without making that young person feel deprived, coerced or--worse yet--judged and found...
...that has always been the case, it's getting to be more so all the time. When billboards, magazines and TV shows are filled with Photoshopped, Pilates-toned, silicone-enhanced models, it's hard to maintain any kind of perspective on what a real person is supposed to look like. And while that's long been true for girls, it's increasingly true for boys, who now must measure themselves against waxed and buff athletes and models who are steadily raising the male-attractiveness bar higher and higher...