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Word: personent (lookup in dictionary) (lookup stats)
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Arkadi Kuhlmann is annoyed by banks. He thinks that it's ridiculous for customers to pay so many fees. That it isn't too much to ask for a real person to pick up the phone when you call the 800 number. That you shouldn't have to jump through hoops to keep your personal information from being sold to other companies. But unlike your typical bellyacher, Kuhlmann is able to change things, since he's running a bank--one the rest of the industry is scrambling to copy...

Author: /time Magazine | Title: ING Direct's Man on a Mission | 6/14/2007 | See Source »

...tech-obsessed 1990s, plenty of other banks tried to woo customers to the Web, but ING Direct stood out with its cheeky and pervasive marketing ("Money doesn't grow on fees," says one orange-colored ad) and commitment to customer service. When customers call the toll-free number, a person--an actual person in Los Angeles, Minnesota or Delaware, not an automated menu, not an operator halfway around the world--picks up the phone...

Author: /time Magazine | Title: ING Direct's Man on a Mission | 6/14/2007 | See Source »

...Pounds of trash generated per person in the U.S. in 2005, the most recent year for which data are available. Some 32% of this waste was recycled, a rate that has doubled in the past 15 years...

Author: /time Magazine | Title: Numbers: Jun. 25, 2007 | 6/14/2007 | See Source »

...world share Hadiat's anxiety. The H5N1 strain of avian influenza, also known as bird flu, has been jumping from birds to people for years. The fear is that if bird flu manages to combine with a strain of human influenza and form a superstrain that easily spreads from person to person, it could threaten the lives of millions. Preventing a pandemic thus depends on tracking and controlling infected poultry, and nowhere is that challenge more daunting than in Indonesia. Home to 234 million people and 1.3 billion poultry, it has recorded more human deaths (79) from bird flu than...

Author: /time Magazine | Title: Living Cheek by Beak in Indonesia | 6/14/2007 | See Source »

...America's atomic weapons had illegally been sent via non-secured networks to members of the board of Los Alamos National Security, LLC (LANS), the company that manages America's nuclear lab in New Mexico. After it was discovered, the fact that the message had passed electronically from person to person without safeguards was quickly designated an "IMI-1" violation, the most serious breach of U.S. national security. LANS could face financial penalties if found responsible for the violation...

Author: /time Magazine | Title: Anger Over Nuclear Secrets Leak | 6/14/2007 | See Source »

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