Word: phase
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Dates: during 1980-1989
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Xerox Chairman David Kearns took a lesson from his adversaries and in 1983 launched an all-out campaign for quality. Appealing to the firm's 100,000 workers, the company formed employee teams to encourage shop-floor innovation and cooperative problem solving. Xerox set tough new standards for every phase of its operations, from design and production to inventory management and sales. The results: manufacturing costs and product defects were cut in half, customer satisfaction increased 38%, and Xerox recaptured the lead in moderately priced copiers. Says Kearns: "At Xerox we define quality as meeting customer requirements...
...Packard, complained about the quality of the memory devices manufactured by the American firm. The centerpiece of Hewlett-Packard's quality program, started in 1979, is a closer relationship with its suppliers. Treating them as partners rather than free-lance sources, the company involves partsmakers in the initial design phase of its new products and gives the suppliers six-month forecasts of its needs so that the smaller companies can plan their own production. As a result, Hewlett-Packard reached its goal of increasing quality tenfold in just ten years. Says Chairman John Young: "If I'd asked...
...that exercise increases coronary blood flow, decreases clotting or both, which would limit the blood-vessel blockages that cause cardiovascular problems. And some scientists speculate that exercise increases bowel motility, a factor in avoiding colon cancer. Those questions may be answered in part by the next phase of the investigation, which is expected to include more than 40,000 people. Such speculations are literally academic, though. For the average man or woman, the message is clear: get moving...
...three measures make up the second phase of a review of the Core Curriculum, which was created...
...pretty soon, we're all going to need C.D. players because record companies like Warner Brothers and EMI are beginning to phase out the titles available...