Word: phoning
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Dates: during 1980-1989
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...strike is not expected to disrupt local phone service, including directory assistance, repairs and residential installations. The court-ordered divestiture of AT&T in 1984 spun off those local subsidiaries into seven independent regional phone companies. Their contracts with the CWA do not expire until August...
...such homilies are corporate succession speeches made, but despite the rhetoric, Olson inherits a troubled company. To be sure, AT&T is earning record profits in its traditional business: providing long-distance phone service. The company has an 80% share of the $41 billion market. But profits from rentals of residential phone equipment have fallen from $200 million in 1984 to $150 million last year. Moreover, the communications conglomerate is losing an estimated $950 million a year in its computer- and telephone- equipmen t divisions. AT&T launched its computer group with great expectations after the breakup...
Both Brown, a 42-year AT&T veteran, and Olson, with 43 years of service, are classic company men. Brown's first job was digging ditches for phone cables; Olson began by cleaning underground manholes. Neither executive has worked for any company other than AT&T. Over the years, the two men have adopted different styles of management. Subordinates describe Brown as a reserved and somewhat austere boss who tends to delegate authority. Olson, on the other hand, is said to be more direct and personable. He describes himself as "by nature, a hands-on manager...
...Instead, he installed Andrew. It is an odd and intimate partnership. Like no one else, Andrew over the years has learned how to deal with his father's personal force. A skillful manager, Andrew argues politics rather than substance. He almost never retreats. Sometimes he shouts objections into the phone and simply hangs...
Criticism jostles Cuomo, and he retaliates. From time to time, writers in distant places have been startled to pick up the phone and hear the Governor on the line questioning the accuracy of their stories. Often he accuses critics of bad motives. Says a former close colleague: "Mario cannot treat honest criticism with respect. He views it as a personal attack." By now Cuomo has identified exactly how he responds to attacks. Recently he analyzed himself in the diary. "The first phase is the defensive one," he wrote. "For a short time there is regret, distaste, a desire to return...