Word: phoning
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...once bit a rival political operative on the leg? Who once got so mad at having to remove his shoes at an airport security line that he marched off to his plane, yelling "Keep them!" over his shoulder, and flew home in his socks? Who sometimes answers reporters' phone calls with a curt "I'm sorry, Mr. Ickes isn't here now," and then simply hangs...
...happened, most of what Ickes uttered into his phone in a Virginia hotel lounge that recent afternoon was punctuated with so many expletives that it was unquotable in this magazine. But that call was like hundreds he is making each week now as Hillary Clinton's top superdelegate hunter, the person stalking, hectoring and sometimes winning over new supporters from among the nearly 800 elected officials, party leaders and activists who will almost certainly choose the next Democratic nominee...
...inside Hillaryland, Ickes is something of a rebel. One part of that is simply his years: at 68, he is twice (and in a few cases, three times) the age of his colleagues. He is allergic to e-mail and loads his pockets down each morning with extra cell-phone batteries to keep up with the pace of modern campaign communications. In a suite of offices where black is de rigueur for women as well as men, Ickes is a somewhat diverting figure who favors a colorful Carnaby Street fashion sense--purple dress shirts and floral ties are his trademarks...
...Institute while looking for someone to design his website. You Suck at Photoshop "was hysterical," Barnett recalled recently. "I was instantly engaged and e-mailed them: 'WHO are you?' In 38 seconds, I get a response: 'Who are YOU?' We started flirting." The e-mail led to phone calls and an invitation to visit Barnett in New Jersey. "A few days later, they jumped on a plane to Newark, and we fell in love," he says. Barnett signed the guys to build his video-entertainment website, MyDamnChannel.com and then produce comedy videos for it. You Suck at Photoshop was their...
...kind of response is generating more and more heat in the emerging field of transformation design--a hybrid of business consulting and industrial design. Firms like Humantific, whose founders are designers, apply the same process used in designing sleek MP3 players and ergonomic teakettles to unwieldy intangibles like cell-phone promotions and hospital organization, transforming their effectiveness. Along the way, the field is creating some unusual teamwork between designers and business people...