Word: phoning
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...that they just didn't call these people? "Hello, it's Mandy, calling from the Customer Deservice Department. We'd like to have an engaging conversation about the quality of our product but there's no time, because your phone is going dead in 30 seconds. Have a nice...
...Sprint isn't necessarily being unreasonable. There are customers who refuse to be satisfied. What's the fun in that? To these ultimate whiners, a cell phone contract is not an exchange of money for a specific service, it's an opportunity for corporate combat, for indulging their Goliath-killing, "they can't mess with me" fantasy. It's a chance to continually move the goalposts and then complain about a rule change...
...when it comes to the cell phone companies there has been much not to love, so it's equally understandable that some people are outraged by these cancellations. First, the industry charged us coming and going - remember paying for incoming calls? Then it made promises about coverage that hardly matched reality, a shortfall that Verizon Wireless (Can you hear me now?) cleverly turned into marketing campaign. And let's not forget that there were no options if you were unhappy because you were padlocked into a two-year contract. The good news for Sprint's castoffs - no termination...
...currently a Sprint customer nor am I thrilled with my phone service - the canyons of Manhattan are filled with dead spots - but if I were going to be canned by Sprint, here's what I'd envision. They'd call my number and get my Automated Saporito Annulation Program (ASAP). "Please listen carefully," my voice would say mechanically, "not that you ever did, but my menu has changed so I can annoy you just the way you have annoyed me. Press 1 if you'd like to continue in a language that I can't speak; Press...
...wife ran some errands downtown on Sunday, I found myself pacing in front of the local Apple store. This is ridiculous. My current "smart" phone is only six months old, capable of sending and receiving email, keeping my calendar, even playing a live television feed through my Slingbox. The last thing I need is a new phone. Yet I found myself drawn to the iPhone. I, like the rest of world, was hopelessly transfixed by the promise of being part of the future of telephony...