Word: phoning
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...biggest player in translation services last year was publicly held Lionbridge, employing 4,000 full-time staff members and 10,000 freelancers in 25 countries, with a current market cap of $350 million. Lionbridge, based in Massachusetts, translates technology for mobile-phone companies and clients such as McDonald's, Google and Yahoo!. "Computer code is code," says Lionbridge chief marketing officer Kevin Bolen. "But certain things such as metrics, time stamps and characters have to be re-engineered and hard-encoded into the software to display Japanese kanji, for instance...
Jobs had just led Apple on a triumphant rampage through a new market sector, portable digital-music players, and he was looking around for more technology to conquer. He found the ideal target sitting on his hip. Consumers bought nearly a billion cell phones last year, 10 times the number of iPods in circulation. Break off just 1% of that, and you can buy yourself a lot of black turtlenecks. "It was unanimous that this should be it," Jobs says. "It wasn't even by a little, it was by a mile. It was the hardest one too." Apple...
...game is a little different this time. With the iPod, Jobs essentially created a whole new product category. The cell-phone turf is already held by entrenched armies of phonemakers and service providers. They may not be as hip or innovative as Apple, but they will shred one another for nickels, and there are a lot of nickels on the ground. One point of market share in the handset business is worth $1.4 billion. Motorola, having sold more than 50 million Razrs with not enough to show for it, will probably be reverse engineering the iPhone before it hits...
...wasn't just the money. Cell phones interested Jobs because even though they do all kinds of stuff--calling, text messaging, Web browsing, contact management, music playback, photos and video--they do it very badly, by forcing you to press lots of tiny buttons and navigate diverse heterogeneous interfaces and squint at a tiny screen. "Everybody hates their phone," Jobs says, "and that's not a good thing. And there's an opportunity there." To Jobs' perfectionist eyes, phones are broken. Jobs likes things that are broken. It means he can make something that isn't and sell...
That was why, 212 years ago, Jobs sicced his wrecking crew of designers and engineers on the cell phone as we know--and hate-- it. They began by melting the face off a video iPod. No clickwheel, no keypad. They sheared off the entire front and replaced it with a huge, bright, vivid screen--that touch screen Jobs got so excited about a few paragraphs ago. When you need to dial, it shows you a keypad; when you need other buttons, the screen serves them up. When you want to watch a video, the buttons disappear. Suddenly, the interface...