Word: phoning
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...people in person. sometimes lots of people sho up like in portland. i sat on a corner in phx one time n told fans where i was. i gave em tix and they came to a game. in the beginning i would tell people to dm me wit a phone # so i could call em and prove it was me tweetin. twitter allows me to take back da microphone. fans can hear everything straight from da diesels mouth. shaqmedia...
...more than five hours late. When my bag failed to show up, I faced yet another missed connection: to the bus I needed to catch for the two-hour ride to my final destination. So rather than wait in line at the lost-luggage counter, I took a phone number to call in the report later. Which I did - only to be told sternly that lost-baggage reports cannot be taken over the phone, only in person at the airport. (See 50 essential travel tips...
...used to be. The major carriers have, quietly, made it steadily more difficult to air your complaints to a live human being. "The airlines don't want to talk to their customers," says John Tschohl, a consultant to businesses on customer service. American Airlines stopped taking customer complaints by phone several years ago, according to a spokesperson; putting the complaint in writing, he insisted, is more efficient. United used to have a customer-support number but dropped it "some months ago," according to a reservations agent. (A corporate spokesperson didn't return several phone calls asking for confirmation.) Even...
...simply, "We direct customers to our e-mail." After more checking, she reported that Delta does have a customer-care option on its toll-free number. When I couldn't find it, she checked once more and clarified: the customer-care line is found on Delta's main corporate phone number - but that number is not publicized and "it is not suggested" that customers call it. A representative at that number said they do not take customer complaints and directed me to the website. (Read "Twittering Over JetBlue's All-You-Can-Jet Pass...
...United States to his transfer to Libya." U.S. Attorney General Eric Holder made a grave and measured statement after al-Megrahi's release. "The interests of justice have not been served by this decision," he said. It seems probable that he expressed that view more trenchantly in a phone call to Scottish ministers; Washington has refused to release the transcripts of the call for publication...