Word: pittman
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Case and Robert Pittman, chief executive of AOL Networks, are working to make AOL even easier. They hope to capture the mindless simplicity of a television: on, off, a channel tuner. AOL says, for instance, that 60% of the calls that spill into its help center come from people who are having basic computer problems--not difficulties with AOL. And many of the problems float around the "Is it plugged in, sir?" level of difficulty. Of AOL's 7,500 employees, more than half spend their days on the phone helping customers. And they get an earful: AOL customers...
...community. No question: some clients were inept fools and a danger to everyone. Mountaineering was in danger of becoming an extreme sport for the rich, with gaudy adventure-travel stunts such as being guided up the highest mountain on each continent. A New York society woman named Sandy Hill Pittman was on hand to complete this cycle, along with masses of electronic equipment lugged by Sherpas, including a satellite phone with which she intended to file Internet dispatches from Camp Four, at 26,000 ft. Did she deserve to be mocked for her pretensions or admired for her pluck? (Pittman...
...recklessness. Hall's successful Adventure Consultants was being crowded by newer ventures, notably the Mountain Madness service of Scott Fischer, a skilled American climber. There was powerful pressure for them to ignore their turnaround times, beyond which it was foolish to continue heading upward. Fischer told Krakauer that if Pittman reached the summit, she was certain to boast about it on New York talk shows...
...trained as a teacher; we wing it, and get our inner-city kids into New England's best high schools. The job is intellectually challenging--I still get to talk about literature every day, but now I get to plug it into real life. For these kids, Jane Pittman is their grandmother, and The Outsiders happens across the street...
...Pittman, president and CEO of AOL Networks, was quick to declare victory. "We did the right thing for the customer," he said. "We are not about computers and wires; we're about a relationship with our members...