Word: poliakoff
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...exact details of the problems are difficult to pinpoint, Poliakoff said. Council representatives did not stand at every bus stop to ensure each bus rider had the appropriate ticket, he said...
...response to e-mail complaints and angry messages posted to the council newsgroup, Poliakoff spoke to Sal Rauseo, the bus company manager, for an explanation of the bus problems...
...Poliakoff said he received a letter of apology from Brush Hill Transportation, signed by Rauseo. The letter did not offer a refund or a reimbursement, he said...
...Poliakoff himself was on a 9 a.m. Wednesday shuttle that was overbooked. The bus, with a capacity of 45, was sold out. When students without tickets showed up at Johnston Gate, the bus driver began selling tickets to students for $2 apiece, the regular price. Ten students, according to Poliakoff, were bumped from the bus because extra tickets were sold by the bus driver...
...honest mistake by the bus driver," Poliakoff says. "He was just trying to help...