Word: praiseed
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But when it comes to institutions of higher education like Harvard, the suggestion that "customer knows best" might bring blank stares, if not sarcastic chuckles from top administrators. Indeed, this mentality that has won so much praise (and new business) for firms like Nordstrom's or Southwest goes against everything...
To do so, administrators, starting from the president's office down, should take a lesson from the customer service successes that already exist on campus. Harvard Dining Services, libraries and computer services all draw consistent praise for the way that they treat their customers. Why? Because they solicit and give...
But when it comes to institutions of higher education like Harvard, the suggestion that "customer knows best" might bring blank stares, if not sarcastic chuckles from top administrators. Indeed, this mentality that has won so much praise (and new business) for firms like Nordstrom's or Southwest goes against everything...
To do so, administrators, starting from the president's office down, should take a lesson from the customer service successes that already exist on campus. Harvard Dining Services, libraries and computer services all draw consistent praise for the way that they treat their customers. Why? Because they solicit and give...
Peralta, an accomplished neuroscientist, accrued high praise from his students and colleagues for his work in cell communication and the passion he brought to his research.