Word: pretends
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Dates: during 1970-1979
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...proof of the widening gap between business and the consumer, Townsend proposes a simple test: let an executive place a call to his company and pretend that he is a customer seeking help. If he reacts harshly to the almost inevitable runaround, he should then try phoning his own office and experience the obstacle course he has set up. As one way of clearing away the communications barriers between the boss and his customers and employees, Townsend suggests getting rid of secretaries - an idea not likely to reduce the book's publicity potential. He has a few words about...
...this helps to work things out. Further the staff seem to have problems with the idea-sometimes they wrestle a child to the floor when it's totally inappropriate; more frightening still, sometimes a child seems fine until some staff member precipitously grabs her arm. I can't pretend to know how effective this all is, but I know I don't like...
...rock," she says. "I love him. In fact I like him. I really like him." Though she loves to be with friends, talking, talking, talking, she claims, "I'm a little shy, especially in crowds. Except when I'm wafting." Wafting? "That's when you pretend you're not really you. It's like when you were a kid and used to play games where you were Nancy Drew. Like you walk into a crowded room as an observer and not as a participant. You just look everybody over. You can just sort...
...Here then are a few perhaps obscure places whose food may resemble in its doubtful quality what we are accustomed to eating in the neighborhood but whose atmosphere proposes to save its kitchen from defamation. I don't pretend these places are real eating experiences, but they do constitute a first step toward being one with your dinner, and away from the perils of careless consumption which most of us don't recognize...
...torso elongated beyond the elasticity of the human anatomy. The obvious, but affable errors in the painting speak well for Mondo's as a restaurant. It gets away with a great deal because it's a truck stop and people there wear white socks and don't pretend to have memorized Lowell's For The Union Dead. The roast beef, taking its cue from Durgin Park, is good and plentiful. So is Fried Clams. And Spaghetti...