Word: price
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That's why Donahoe, a Whitman hire at both eBay and Bain, where he spent more than 20 years, eventually becoming its CEO, carried out a series of rapid-fire changes. He emphasized, for example, fixed-price sales over auctions and got his mitts on the hands-off approach that has defined eBay for years. Many wonder whether the 12-year-old auction giant will emerge with the same DNA once Dennis the Menace departs. "Donahoe has introduced more changes in the last six months than we've seen in the last six years," says Jack Sheng, chief executive...
...promote the site as more than a bidding exchange, Donahoe has given buyers more choice. He's encouraged fixed-price listings over auctions by having a Buy It Now price for most products and has reduced the fees to list items, while taking a bigger cut if a product sells. "We've done exactly what our sellers wanted, and sure enough, they are listing a lot more," says Donahoe. "The selection on eBay has never been greater...
...didn't have any customer service," says Lindsay of Sanford C. Bernstein. "If something went wrong, it was tough luck, buddy." Today if a buyer pays for the transaction through PayPal--a payment company owned by eBay that has seen tremendous growth--the sale is guaranteed for the full price...
...consumers that is, 'Of course, it's Muji,' when they experience a product." Yasui says the task is to remind consumers of Muji and its quality, and the struggle is to find a balance between something of slightly better quality that appeals to people in their 50s at a price those in their 20s can afford...
...only good economic news lately has been the collapse of oil prices. At the beginning of July, just five months ago, the price of a barrel of was more than $140. By the beginning of December, it was down to about $45. That's a drop of more than two-thirds. In the U.S., we consume about 15 million bbl. of crude a day. The saving of $95 per bbl. adds up to more than $500 billion a year. That's big - enough to bail out the auto industry 15 times...