Word: product
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Nonetheless, planes are running at an impressive 73% capacity, say Emirates' executives. "We have a very good product, and there is no shame in seeking to retain pricing at the highest possible level," says Mannion. Hermann Michel, an Austrian who was recently hired away from Singapore Airlines as a catering manager, jokes about why Emirates takes service so seriously: "What do you talk about when you get off a long flight--how good the fuel...
What Greenberg may have failed to understand was that the business climate had shifted around him as pressure increased for more disclosure in financial dealings and for greater accountability at the management level. For decades the insurance industry had done similar deals; indeed, the product that took down Greenberg is legal and still used by others. "Accounting rules have an enormous amount of subjectivity," says analyst J. Paul Newsome at brokerage firm A.G. Edwards. "What nobody had an issue with 15 years ago is very much not O.K. post-Enron, post-WorldCom...
...realizes that Chinese firms face steep hurdles in international business, especially with foreign acquisitions. Chinese firms, he says, are figuring out how to handle foreign workers and woo big-name customers. Penetrating foreign markets is "a matter of trust," Zhu says. "It's not as simple as having a product that is cheaper than everybody else's." --By Michael Schuman/ Hong Kong
...workers brought a Powerbook with him to work each day, insisting on using it for his work despite the fact that he was employed by the maker of a competing product...
...entirely ready for business, the pieces are falling into place. A system that will enable merchants to take credit-card numbers over the Internet and verify their customers' signatures, for instance, is expected to be up and running before the end of the year. Right now the hot product is a program called Mosaic, which gives the Internet what the Macintosh gave the personal computer: a navigation system that can be understood at a glance by anybody who can point and click a mouse. Hundreds of companies are using Mosaic to establish an easy-to-find presence...