Word: productions
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...runs a company dedicated to the automation of customer-service systems, I can say with some authority that your article should have been titled "The End of Customer Service - As We Know It." Thanks to the Internet, people in many cases end up more knowledgeable about a company's product than the customer-service agents themselves. Moreover, it is becoming increasingly difficult to hire and retain employees to fill these positions, making customer service inconsistent at best. Technology, when implemented effectively, will fill these gaps and provide a better and more consistent level of service. John Putters, President, Visionstate, Edmonton...
...food, it seems, is safe these days from being repackaged in a shiny platinum case as an upscale product--there's even a $40 bottle of water designed by a Hollywood producer and sold in a frosted-glass container affixed with Swarovski crystals. I don't know if economists use bottled water as a measure of financial well-being, but there must be a growing split between the rich and the poor. Because even as some people worry about being able to put any kind of food on the table, the sales of specialty foods are up 17% over...
...Butter on Earth $182 A set of two 500-mL bottles of Lambda olive oil WHY IT COSTS SO MUCH The brandy-colored beverage is a blend of malts aged in wood, then finished in sherry and Madeira casks The Five Star Butter Co. makes its lavish 83%-butterfat product from fresh, unpasteurized milk Hand-extracted from Koroneiki olives, the low-acidity and fruity extra-virgin oil comes in a bespoke gift box HOW IT RATES WITH JOEL Malty, portlike, complex. Is it really beer? Probably not. But it's really good Really rich but not dark--just clean-tasting...
...almost tactile drama of the new music movies is a product of digital progress--advances in 3-D, smaller HD cameras and bolder audio. "You get all that intimacy, but you get a big sound to it, and suddenly you have something completely immersive," says Stephen Walker, the director of Young @ Heart, a quirky (2-D) documentary about a New England senior citizens' chorus that covers songs by the Clash and James Brown. Walker shot 81-year-old Fred Knittle singing Coldplay's Fix You with five small cameras at a Massachusetts theater. Because it was both unobtrusive and ubiquitous...
...Conduct of Business Regulatory Agency with the sole responsibility of making financial businesses behave decorously. Far more catchy and to the point, though, is Harvard law professor Elizabeth Warren's year-old proposal--which Hillary Clinton has recently begun talking up on the campaign trail--for a Financial Product Safety Commission. It would be modeled on the Consumer Product Safety Commission, which keeps exploding toasters off the market. Such a body might stand in the way of financial innovation. But for consumers, that wouldn't necessarily be such a bad thing...