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...with some authority that your article should have been titled "The End of Customer Service - As We Know It." Thanks to the Internet, not only are people more empowered to access information on their own, but in many cases they also end up more knowledgeable about a company's product than the customer-service agents themselves. Moreover, it is becoming increasingly difficult to hire and retain employees to fill these positions, making customer service inconsistent at best. Technology, when implemented effectively, will fill these gaps and provide a better and more consistent level of service. John Putters, PRESIDENT, VISIONSTATE, EDMONTON...
...creative processes involved in dance. In 2002, McGregor's fascination with this topic led him to set up a research project entitled Choreography and Cognition with a team of five neuroscientists; the project was backed by a fellowship at the Department of Experimental Psychology at Cambridge University. The first product of this research was AtaXia (2004), named after the disabling physical condition. Partly inspired by a real ataxia sufferer, the piece examined the frailty of the brain-body connection. By forcing breakdowns of coordination in his dancers, McGregor hoped to gain an insight into the relationship between their physical...
...States has improved over the last 30 years, the release of toxic chemicals into the environment has dropped, and scientists have never been able to reliably measure water quality. His theory instead relies on the arrogant assumption that “civilization”—the product of billions of individuals’ decisions and actions—can be boiled down to one big apocalyptic bang...
...Although a product of ’90s, the ensemble is far cry from their contemporaries, Third Eye Blind, who performed last year...
...votes must go together with guns," Mugabe said in 1976, according to biographer Martin Meredith. "After all, any vote we shall have, shall have been the product of the gun. The gun which produces the vote should remain its security officer - its guarantor." At the time, Mugabe had been in exile in Mozambique, fighting a war against the white supremacist regime of Rhodesia. And, once he had achieved power, the gun remained its guarantor. Although he initially styled himself a democrat committed to market economics and black-white reconciliation, within a few years Mugabe began repressing internal opposition. Elections...