Word: quota
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...Telekom has improved its self-service offerings for telephone customers by enhancing phone-in services with VoiceObjects technology. Postbank, which has some 3 million telephone-banking customers, says improved telephone-based self-service has freed agents to spend more time with customers needing advice on investments. "Our self-service quota has risen 10% since installing VoiceObjects," says Werner Wessinghage, 50, director of Postbank's call centers, online and telephone banking. "It's not so much about cutting costs as it is about spending more time with customers...
...president of FIFA, which is soccer's governing body, reiterated his desire to impose a quota limiting the number of foreign players on European club rosters. Sepp Blatter said he would be lobbying the European Union to "stop the overwhelming presence of non-national players in club leagues." Under FIFA's proposal, each team could field only five foreigners in its starting side of eleven - roughly half the number powerhouse clubs like London's Arsenal and Chelsea regularly trot out. This has long been one of Blatter's pet issues. "When you have 11 foreigners in a team, this...
...some people, however, limiting employment based on nationality is patently discriminatory and anti-competitive. John Macdonald, a European Commission spokesman, says the proposed rule violates E.U. law. "A quota is not compatible with the fundamental freedom of movement rights that exist in the European Union," says Macdonald, who adds that restrictions based on nationality are considered "direct discrimination...
...magazine, "It's certainly not wrong that clubs should be seen to have a proportion of home-based players. You want to protect your own, and there is nothing wrong with that." Arsenal boss Arsene Wenger, on the other hand, considers such ideas retrograde. He has said foreign quotas would "kill the Premier League" because it would impede the clubs' ability to find and field the best players possible. He also rejects the notion that quotas would safeguard local talent. "It won't protect the best players, it will protect the mediocre ones," Wenger has argued...
Operating abroad poses challenges for the outsiders too. Indian universities set aside almost half of all admissions slots for students from "listed tribes," or lower castes. The quota system has helped millions who would otherwise not be able to attend university, but it also prevents schools from controlling the academic quality of their student body. A proposed bill would exempt foreign universities from this form of affirmative action, but their administrators worry that future governments might rescind the exemption...