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...appeal and personal service. In a recent survey of U.K. private bank and wealth-management customers published by Market-Dynamics Research & Consulting (MDRC), C. Hoare & Co. achieved a client-satisfaction score of 82. Industry wide, that rate slumped below 60, the lowest in years. Common complaints: poor communication and rapid turnover in bankers assigned to manage relationships with clients. With a fifth of C. Hoare & Co.'s 250 staff clocking up 20 years in the job, the bank pledges a level of personal attention not seen elsewhere. "Unlike most private banks that have aspirations to deliver quality and service," says...

Author: /time Magazine | Title: Private Banking: Old-School Rules | 4/23/2008 | See Source »

Drawn by the potential for rapid growth in some of Asia's younger cell-phone markets, Telenor has been expanding in the region for more than a decade. The company now has 50 million subscribers in Asia, 17 times its number in Norway. The area now accounts for some 30% of Telenor's $17 billion in annual revenues, and will generate 36% in a couple of years, according to estimates by investment bank Dresdner Kleinwort. Asia, says Arild Nysaether, telecoms analyst at investment bank Fondsfinans in Oslo, is simply "the most important part of Telenor." And it's a point...

Author: /time Magazine | Title: Long-Distance Calling | 4/23/2008 | See Source »

...real heat of the campaign will be on the issues - war and taxes - where there is a real difference between McCain and the Democrats. He will have an advantage in the war debate: both Democrats favor a rapid-withdrawal timetable for Iraq - one to two brigades per month - that is probably untenable. But McCain has a more significant disadvantage: most Americans are sick of the war and do not want to hear his wildly unrealistic bottom line - that the U.S. needs a long-term military presence in that perpetually brutal noncountry. On taxes, McCain is likely to find himself debating...

Author: /time Magazine | Title: Above the Fray | 4/17/2008 | See Source »

...widely applicable, he said, especially in the fields of social psychology and economics. “We did not anticipate a response to our work and certainly did not expect to be talking about it 35 years later,” Kahneman said, in reference to his work on rapid judgments based on available and salient information, which he began in 1969. Economics professor David I. Laibson ’88 provided post-lecture commentary, describing the major impact of Kahneman and other psychologists on the field of economics. To prove his point, Laibson presented a 2006 issue...

Author: By Wyatt P. Gleichauf, CRIMSON STAFF WRITER | Title: Nobel Laureate Explains Intuition | 4/16/2008 | See Source »

...that afternoon. The OTC maintains there had been no prediction of heavy rain. However, a local bureau, MetService, is saying otherwise. What is clear is that at around 3:30 a downpour, described by OTC chief executive Grant Davidson as a "rain bomb," struck the area, causing an extremely rapid rise in the river's water level. It soared from 0.5 cubic meter to 18 cubic meters in half an hour, according to Davidson. "I have seen that amount of water but I have never seen it come down at that speed," he said. Trapped in a gorge, separated...

Author: /time Magazine | Title: Canyoning Tragedy in New Zealand | 4/16/2008 | See Source »

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