Word: rationale
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A customer with a legitimate gripe has got to realize that only a clear, rational approach will get satisfaction from the "big bad company." We're human beings, too.
A candle flame, streaming upward from its stubby pillar of wax, was one of the favorite images in 17th century European art. Vulnerable to a breath, shedding its modest light and resolving the threats of darkness into rational form, it became a metaphor of human consciousness itself. Indeed, a tradition...
Says Francois Carree, assistant curator of the Museum of Decorative Arts: "No one has better taken into account the all-too-rational limits of our system of objects. Carelman thinks of everything and everybody, of the prolongations of technology as well as new categories of ignored consumers: acrobats, mourners, the...
All this is not an invitation to moral softheadedness, a coddling of the malign. Justice Thurgood Marshall spoke for all time when he said, "Anarchy is anarchy, and it makes no difference who practices it. It is bad, it is punishable, and it should be punished." Yet that punishment must...
blessed with a wife who is an heiress of a Detroit manufacturing fortune, but Jane Briggs Hart is a far cry from the oldfashioned, self-effacing ideal of a politician's helpmate. A member of NOW (the National Organization of Women), she flies a plane, runs a stud farm...