Word: rebooking
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...airlines want to be understanding during wartime. For flyers whose travel plans have been disrupted by the war or who are simply too apprehensive to fly right now, all the major carriers are advertising relaxed restrictions on their nonrefundable tickets. They will allow customers to rebook their flights without incurring the typical $100 change...
AMERICAN, UNITED and CONTINENTAL have nearly identical policies: travel must be rebooked by April 18 or by the original date of your flight, whichever comes sooner; the new trip must be taken by Dec. 31. NORTHWEST offers a similar deal, with one unfortunate exception: if your rebooked trip costs less than the original, you won't be refunded the difference. And for flexibility, DELTA is the choice. It's the only airline of the big five that doesn't require instant rebooking; you can get an electronic ticket number to be used to rebook flights in the future--so long...
...attacking an even more vexing problem: flight cancellations. "It is critical that we address the problems that happen at the airport," says spokesman Andy Plews. In most cases, if your flight is canceled, you are compelled to get in line with 200 other ticked-off flyers as they rebook, one by one by one. And isn't that fun? United's answer is a customer-advocate center that automatically rebooks passengers as soon as a flight is canceled. The company has also been employing portable service counters that it rushes around terminals, like forest rangers responding to hot spots...
...take two days). I decide that, in airline speak, the same argot which calls a muffin a breakfast and a strip of rotten chicken an entree, three hours means nine hours and "could take two days" means the plane is going down in a fiery ball of flame. I rebook my trip through Miami and figure I'll take my chances getting out of there...
...will step in before the midnight Friday deadline. A shutdown at American could ruin the season for the travel industry in the Caribbean and Colorado, where the airline provides about half the service. Neither side is optimistic that a settlement will be reached. Pilots have been advising passengers to rebook their weekend flights with other airlines, while American has already begun canceling both domestic and overseas flights. The pilots say they would accept lower wages for flying the 40 to 75-passenger regional jets, a growing part of the market, as long as their union, the Allied Pilots Association...