Word: receptionist
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Playing telephone tag with your doctor is one of the most common--and frustrating--rituals of modern medicine. You phone...can't get past the receptionist...leave a message. Your doctor calls back while you're in a meeting...leaves a message. The amount of time wasted on both sides turns everybody sour. But a growing number of physicians are prescribing a dose of e-mail as the antidote...
...worth of family tragedies (plus several roommate conflicts) left me bitter and exhausted. The last thing I wanted to do was have to deal with people, much less perform community service, but anything was better than going home. So I applied to be the Philip Brooks House (PBH) summer receptionist, and thankfully received the job. It was basically a secretary's position and ranged from calming down campers' irate parents on the phone to fighting daily with the 200-year-old fax machine. While I met an endless number of truly amazing people, developed a classy receptionist's voice...
...first patient to benefit from the pilot program was Della O'Leary, 60, a part-time receptionist with no health insurance and an $8,000 bill for gallbladder surgery. Would she be interested in using her keyboard skills to enter data into a hospital computer? O'Leary agreed. After she worked 20 hours a week for four months, her debt was paid. "I was brought up to take care of my bills," O'Leary says. "Without this program, I was going to be paying little by little for the rest of my life...
...pointer incident was only the first disturbing event of the evening. Soon a man in the E.R. waiting room, whose friend was being treated for a bloody head wound, began asking Nisha for her address and offering to be her boyfriend. Scared, Nisha and I joined Anjali by the receptionist...
...both go back to the waiting room now," the receptionist said. Nisha and I just looked at her. We had no intention of returning within the sight of Nisha's unwanted amant...