Word: refund
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Dates: during 1990-1999
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...meantime, AOL is offering a credit refund to users who cannot get on-line, "so people could at least get their money back," Nerzig says...
Expanding the Refund Policy...
...refund AOL is offering to customers who have difficulty getting on-line is merely the extension of an old policy, Nerzig says...
DULLES, VIRGINIA: Did the Keystone Kops design AOL?s damage control plan? Plagued by lawsuits and investigations in 36 states into the poor quality of its service, America Online two days ago announced a refund offer to make up to all those customers who had been getting busy signals when they tried to use the online service. Trouble is, the customers have to phone in for the refunds. And guess what they?re hearing? Busy signals. Apparently AOL did not provide enough phone lines to handle the avalanche of customer calls for refunds. After navigating through a three-minute maze...
DULLES, VIRGINIA: Did the Keystone Kops design AOL?s damage control plan? Plagued by lawsuits and investigations in 36 states into the poor quality of its service, America Online two days ago announced a refund offer to make up to all those customers who had been getting busy signals when they tried to use the online service. Trouble is, the customers have to phone in for the refunds. And guess what they?re hearing? Busy signals. Apparently AOL did not provide enough phone lines to handle the avalanche of customer calls for refunds. After navigating through a three-minute maze...