Word: refundability
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...meantime, AOL is offering a credit refund to users who cannot get on-line, "so people could at least get their money back," Nerzig says...
Expanding the Refund Policy...
...refund AOL is offering to customers who have difficulty getting on-line is merely the extension of an old policy, Nerzig says...
...always had a policy of refunds," he says. "What we did on Wednesday was to announce an extension of our refund policy to include a credit. Since we're aware that most people were having problems in December and January, we're providing more streamlined ways to get credit...
...refund is only fair for the customers who did not get what they paid for, Nerzig adds...