Word: refundability
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DULLES, VIRGINIA: Did the Keystone Kops design AOL?s damage control plan? Plagued by lawsuits and investigations in 36 states into the poor quality of its service, America Online two days ago announced a refund offer to make up to all those customers who had been getting busy signals when they tried to use the online service. Trouble is, the customers have to phone in for the refunds. And guess what they?re hearing? Busy signals. Apparently AOL did not provide enough phone lines to handle the avalanche of customer calls for refunds. After navigating through a three-minute maze...
DULLES, VIRGINIA: Did the Keystone Kops design AOL?s damage control plan? Plagued by lawsuits and investigations in 36 states into the poor quality of its service, America Online two days ago announced a refund offer to make up to all those customers who had been getting busy signals when they tried to use the online service. Trouble is, the customers have to phone in for the refunds. And guess what they?re hearing? Busy signals. Apparently AOL did not provide enough phone lines to handle the avalanche of customer calls for refunds. After navigating through a three-minute maze...
...District is not the most glamorous job: Serrano's constituents live in one of the most poverty-ridden areas in the nation. In an attempt to fight the district's urban ills, he's sponsoring a trust fund that, if passed, will let taxpayers contribute $1 from their tax refund to help revitalize public libraries nationwide...
...Wednesday, I went over to The Crimson for a meeting with this evil, delivery-denying, phone call-neglecting, refund-rebuffing circulation staff. This group of misfits consisted of Circulation Managers Alice S. Lee '98 and Amy M. Rabinowitz '98 and Manager of Business Services Matthew L. Kramer '98. Fortunately, the image I had formed in my mind after listening to the complaints of our readers did not match the reality. Lee, Rabinowitz and Kramer actually seemed to want the readers to get their papers...
Furthermore, the staff assured me that refunds will never be denied and that those students who miss papers and want a refund should contact The Crimson by electronic mail at circulation@thecrimson.harvard.edu. Checks take about a week to arrive after the initial correspondence...