Word: refundability
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...refund is very expensive to run, and we cannot afford to do it," Powell said. "It is not a profit center...
Last summer the Coop decided to institute the refund in lieu of a rebate, he said. In past years past, the Coop has given its members a rebate in the form of a percentage of the total amount of money each member had spent in a particular year...
...Coop rebate two years ago was one percent. Last semester, after announcing that there would not be a rebate for the 1993-94 fiscal year, the Coop decided to offer a refund on Fall semester books, Powell said...
Powell said his office has not heard any comments or complaints from Coop members concerning the absence of a refund this semester...
...write this letter, Harvard's Technology Product Center has yet to provide me a replacement or a refund for a defective computer part I bought last August. I tell this story to pass on some things I've learned about dealing with TPC and Technical Services--but also to ask "can you top this...