Word: refundable
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Dates: during 1960-1969
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...trip to Europe, and pre-paid the entire amount, as required by the HSA. Late in April or early May, concluding that my financial condition required me to take a summer job in the U.S. rather than touring Europe, I attempted to cancel my reservation and obtain a refund...
...shorten the story, to this day I have been refused the refund of a single cent by the HSA, although my cancelation was nearly a full month in advance of flight. This is a staggering individual loss, in the face of the profits of HSA which must run in the thousands of dollars ($10 per head times at least 100 in each plane times 10 to 12 charter flights). It is not clear that even their unconscionable contract covers my case, and I have been refused access by Mr. Burke to look at their records to ascertain this...
Many of the students involved did not think the refund compensated for their delay and irritation. The HSA officials concerned, however, were not available for comment...
...refund, financed by American Airlines and the University Travel Service, was made at the request...
...letter accompanying the refund stated that the organization plans to improve service by scheduling more jet flights, and that HSA is always concerned with the welfare of its patrons...