Word: reid
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Jones had seen and heard none of this--when Moutardier came running back yelling, "Get him! Go!" Moutardier was so flustered, she said nothing about the shoe and the match. Jones rushed out and quickly realized what was going on. Reid's back was turned away from the aisle, but "you could just tell he was very intent on doing something. I didn't talk to him or ask him what he was doing. I just knew it in my mind," she says. "I yelled, 'Stop it!' and grabbed him around the upper body. I tried to pull...
Fearing the match would somehow ignite, Moutardier rushed back and got passengers to pass bottles of Evian to pour over Reid. Other crew members arrived on the scene. They brought plastic cuffs for Reid's hands, a seat-belt extension to tie up his feet. Passengers passed belts, headphone cords, anything they could find. (When the rerouted plane landed in Boston, Reid was so trussed up that the FBI had to cut him out of his seat.) A doctor on board was drafted to give him Valium, kept in the flight...
Even after Reid was restrained and sedated, he continued to taunt the crew. Moutardier says that whenever he heard the voice of a crew member, he would open his eyes and glare. When a flight attendant offered him water, he bared his teeth. "At one point, he wanted to get loose; he was rocking and praying. I got real scared," says Moutardier. No one knew if Reid had accomplices on board. There were no clear procedures to guide the crew of 12, so they improvised. They barred anyone from standing up without permission for the remaining three hours...
Passengers were asked to get to know their seatmates. A woman said she had seen Reid the day before at the airport--with another person. Crying and shaking, the passenger went around the plane three times with Moutardier looking to see if the other man was on board. At another point, when passengers started smelling smoke again, Jones walked the plane barefoot to see if she could detect heat from the cargo hold. "Most of it was instinct," says Jones, "and the knowledge of the Sept. 11 attacks. I don't believe I would have grabbed [Reid...
...attendants concede that the crew made some mistakes. They didn't retrieve Reid's shoes until 30 minutes after he was subdued. Then the crew's first reserve officer brought the shoes into the cockpit. Thinking there was a knife inside, he found instead a wire protruding--and a burn mark. Hastily, the crew put both shoes in a safe place reserved on all planes for bomb disposal. The FBI later reported that one shoe had enough plastic explosives to blow a hole in the plane's fuselage. "Yet nobody went and curled up into a ball in the corner...