Word: repairing
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Some companies are using B2B techniques to squeeze more efficiency from the supply chain. Consider mechanics who work on GE aircraft engines, who typically spend hours studying a paper repair manual, cross-referencing it with update notices, thumbing through a parts catalog and phoning to leave a message for someone at GE who might call back the next day. Software from Enigma of Burlington, Mass., offers a fast alternative: the mechanic has only to find the part he needs, then click on it, and it's on the way. It's a greasy business, not particularly sexy...
...Other costs. The long-term cost of a particular car goes far beyond your monthly payment. The 2001 Mitsubishi Montero, for example, costs several hundred dollars more to own per year than the other vehicles in its class because of higher insurance rates and higher repair costs. (Estimates on individual vehicle repair costs are available from the Insurance Institute for Highway Safety at iihs.org...
Steve Lacey, 45, an emergency-repair dispatcher for a utility company in Salem, Ore., has a personal life that reads like a holiday greeting card. He recently married his longtime love, and after packing boxes over Thanksgiving weekend, they are set to move into their dream house in the country, just in time for Christmas. Lacey's retirement plans, however, are in ruins. He works for the embattled energy-trading firm Enron, and has all his 401(k) savings in Enron stock, which plunged from $90 a share in late 2000 to $4.71 at the end of last week...
Unfortunately, this is about all the FBI has to go on. Not only is there an almost total absence of clues, but, say critics, there's also an abundance of cluelessness within the FBI. Several university labs that work with anthrax, and companies that make or repair equipment that could have been used to process it, complain that the bureau still hasn't questioned them or, when it did, asked the wrong questions...
...when we heard the first gunfire. The place was empty except for an elderly bearded man at a table nearby, and my driver and I were sharing Kabuli pulao (rice), Afghani tikka (barbeque meat) and Kandhari nan (bread) with a television repairman we'd picked up at Torkham. TV repair was a bad business to be in, Sardar Mohammed told me, because the Taliban had banned television. But he'd helped me negotiate two-way cab fare with Mohibullah, the driver. It was 12:30pm, a pleasant afternoon with soothing breeze. The manager had been listening to a radio, while...