Word: repairmen
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Calvin Richmond, 13, had been badly crushed when he fell under a truck near Pine Bluff, Ark. In the membranes separating the chambers of his heart were three holes which allowed the blood to flow inefficiently back and forth. The University of Minnesota's team of heart repairmen, headed by Dr. Clarence Walton Lillehei, needed a "dry field" (the heart drained of blood) if they were to operate successfully. A Toronto-born colleague, Dr. Gilbert Campbell, 31, offered them the dog's lung to attain this. (He had already used lungs in 100 experimental operations with animals...
Still, Small Voice. In Milwaukee, sentenced to two years for stealing a jacket and toweling, Gerald F. Russell admitted that he had no use for either, explained lamely: "I guess every person has a little larceny in his heart." Dial Tone. In Pacific Beach, Calif., telephone repairmen uncrossed the wires leading into the home of Robert J. Schroeder after Schroeder and his neighbors complained that every time his telephone rang it set off the air raid siren across the street...
Continuous Performances. In Detroit, asking police for help, George Van Kula reported that an anonymous prankster had 1) directed to his address two coal trucks, four TV repairmen, two florists, six milkmen, a plumber, a veterinarian, two tow trucks, two exterminators, 2) advertised in the Detroit News that his apartment was for rent, cheap; 3) inserted a want ad stating that Van Kula needed a "dandy man, good wages...
...milkman gets as far as the back step, the salesman may have to talk with his foot in the door. But the television repairman gets a personal invitation, five or six times every year, to step right into the U.S. living room. For the 50,000 TV repairmen who keep America's 27,150,511 television sets in tune, every call is a challenge to keep the client content and the repairman's honor bright. When special problems arise, solutions can be found in the TV Technician's Handbook on Customer Relations...
...handbook, compiled by Chicago's Central Television Service, Inc. (with the help of a psychologist) for its own and fellow TV technicians, has sold some 15,000 copies at $1 each. It assumes that repairmen normally meet housewives on their visits, and urges them to dress neatly, be cheerful and courteous, avoid body odor, wipe their shoes, show friendly interest in the customer (e.g., "This is a beautiful rug") and "always give the appearance of knowing what you're doing." The booklet sets up and knocks down some touchy problems...