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I have not found one person who likes automated customer service. It's sad to see human interaction being replaced by computerized interaction. Computers cannot solve a problem, smile or tell you to have a nice day. I'm curious to know where the saved dollars are going: Are they...
The Dalai Lama's Greatest Trial I was deeply moved by Pico Iyer's "A Monk's Struggle" [March 31]. Despite the Dalai Lama's half-century of exile and the erosion of Tibetan culture due to the Chinese occupation of Tibet, the Buddhist leader maintains his lucid and compassionate...
I was deeply moved by Pico Iyer's "A Monk's Struggle" [March 31]. Despite the Dalai Lama's half-century of exile and the erosion of Tibetan culture because of the Chinese occupation of Tibet, the Buddhist leader maintains his lucid and compassionate vision. The fact that, in the...
It may be that Benedict, who has sometimes seemed ready to trade a larger, lukewarm flock for a small, fervent one, is studying how to be small effectively. Says a church official whose thoughts usually reflect his boss's: "The American church has always had to live the minority experience...
When Benedict zings the Protestants or his proxies zap scientific atheists, he is actually engaging in cultural pluralism American-style, which resembles a political talk show more than a stately seminar on the Bill of Rights. The desire to keep talking while airing real differences may also be influencing his...