Word: reppert
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Dates: during 1980-1989
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Fearful of a backlash, corporations tend to be hesitant about describing the inner workings of their monitoring programs. Says Barton Reppert, publisher of Office Health & Safety Monitor, a newsletter: "Many companies won't say anything in detail about it. It's a very sensitive area." Companies with thousands of workers doing repetitive jobs tend to operate some of the most stringent monitoring systems. At Pacific Southwest Airlines offices in San Diego and Reno, the master computer records exactly how long the 400 reservation clerks spend on each call and how much time passes before they pick up their next...