Word: requarth
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...cyclists Mike and Margo Requarth, who have taken 13 biking trips in the past 10 years, the ultra-responsive customer service keeps them signing up. "In the early days we didn't think of asking for anything outside of what was offered," says Mike, 54, of Sebastopol, Calif. Now anything goes. When the couple were in Hawaii with their two sons, Mike asked a guide to take the three guys to a golf course. No problem. And when the organizers overheard Mike telling a fellow pedaler at dinner in Bali that his wedding anniversary was in the next couple...
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