Word: research
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Dates: during 1990-1999
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...long can you build warehouses to the sky and not fill them? Says Scott Sipprelle, founding partner of the investment firm Midtown Research Group: "The chance of a painful failure goes up as they increase the chips on the table. Just look at the metrics. As the company grows in scale, the absolute dollars it's losing are greater and greater: debt is going up, margins are going down and cash burn is increasing...
...unmoved by the naysaying because he's convinced that as more customers come to his site, he'll be able to offer the lowest prices. And they will come because Amazon simply does the best job of helping them find stuff. But what if they use his site for research, then go elsewhere for the cheapest price? Bezos has considered that as well. And he has a possible solution: "Membership clubs!" he says. "If you want to see all the information we collect on Amazon--the customer reviews, the professional reviews and use our agenting technology--you have...
...share. Never mind that the celebrated venture-capital firm Kleiner Perkins Caufield & Byers was its biggest institutional investor before the IPO. Wall Streeters were afraid of the threat posed by the giant Barnes & Noble, whose national network of bookstores looked unbeatable, prompting George Colony, president of Forrester Research, a prominent technology-analysis firm, to pronounce the company "Amazon.toast." Other naysayers referred to it as Amazon.org"--".org being a domain name reserved for nonprofit companies. But Barnesandnoble.com did nothing to stall Amazon's amazing sales...
...wannabe divisions: zShops and Auctions. Who are these guys now? What does Amazon represent? And will the company's more than 13 million customers stick around for power drills and wide-screen TVs? "No one's sure where all this is going," says Carrie Johnson, an analyst with Forrester Research and an Amazon optimist. "Initiatives like zShops and Auctions are distracting to the brand. They need a tab on the home page that says, OTHER CRAP...
...stock because of that infinite shelf space and the millions of square feet of cheap warehouse real estate in Utah or Nevada. "The pure Internet plays don't have nearly the infrastructure cost that off-line plays do," says Mike May, an analyst at Jupiter Communications, an e-commerce research firm in New York City. "A single point of sale can be used to reach an entire country or the entire world." As Jay Herratti, president of Boo.com North America, a sportswear e-tailer, put it, "We could be global from...