Word: retailing
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According to Saks' fashion director' Michael Fink, Louboutin's shoes--which retail on average for $800--are one of the store's top-selling brands. "It's the mystique of the extremely sexy pump," says Fink. "And, of course, the subtle branding of the red sole really helps...
What is increasingly clear, though, is that management attention to engagement leads to real returns. The Royal Bank of Scotland has found that in retail banking, a 10% increase in leadership effectiveness--as measured by a series of questions about direct and divisional managers--ripples into a 3% boost to customer satisfaction and a 1% reduction in turnover, which saves some $40 million that would be needed to replace workers. A study by Towers Perrin of 40 multinationals over three years found that companies with high engagement scores had operating margins that were 5.75 percentage points greater than those...
...only in my family but in the design world too, where people like Manolo Blahnik and stores like H&M have rediscovered it for spring. Like all other great design, Marimekko bridges the divide between the utilitarian and the fantastical. One area where fantasy is pivotal is in the retail world, specifically in window display. Nobody designs more magical windows, in my opinion, than New York City's Bergdorf Goodman, where creative director Linda Fargo and her team of visual experts draw on such disparate sources of inspiration as the ho-hum Post-it note and the over...
...world economy has diminished his chances of success. "We're back to square one," says a Haitian merchant in Port-au-Prince. So far, the police and peacekeepers have been instructed not to retaliate against the protesters, who in addition to burning buildings have also looted numerous retail stores. Patrick Gardere, whose showroom was ransacked Monday, fears that store owners may then take things into their own hands. "It's been quiet now," he said, "but if business owners have to protect themselves, that's how civil war starts." One Roman Catholic priest in Port-au-Prince, who called Haiti...
...Ahern managed to combine his political smarts with the common touch of the retail politician, religiously canvassing his political base in Dublin's Northside, probably because he enjoyed drifting from pub to shop, chewing over the national budget or gassing about Manchester United, his favorite soccer team. He is known, everywhere, simply as Bertie, appearing to be on first-name terms with the entire Irish public...