Word: retailing
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...ROWE experiment started quietly, when Ressler, who manages Best Buy's work-life balance programs, helped a troubled division of the retail group in Minneapolis deal with sinking employee morale. Ressler encouraged the manager to try flexible scheduling, trusting his team to work as it suited them. "He said, 'Well, trust doesn't cost me anything,'" she recalls. The innovation was that the whole team did it together. While the sample size was fewer than 300 employees, the early results were promising. Turnover in the first three months of employment fell from 14% to zero, job satisfaction rose...
...company's management to make total flexibility available to everyone. No one is forced into it; teams sign up when they're ready. Best Buy expects that ROWE one day will apply to the whole company. At the moment, it is working on a version for the 100,000 retail employees in its stores, a much more difficult task because most of those employees are hourly, and their work is regulated by federal...
Janssen, for her part, had considered leaving when she was pregnant. "Now, it's not even an issue," she says. As for Blesener, the retail supervisor, he went to his first parent-teacher conference, a task that had always fallen to his wife, a stay-at-home mother to their two sons. Joe Pagano, 55, a vice president who works in merchandising, looks back in sadness at all the sacrifices he made. While his wife stayed at home with their son and daughter, "I basically worked every Saturday, and some Sundays," he says. "It's one of the biggest regrets...
...attacks, a number of homeless people make their beds at Marble Arch, in the still accessible passageway to the Underground. They do not have the luxury of deciding to move to a safer part of the world, unlike the tourists who returned home after the attacks. On Friday, retail shopping at the many department stores on Oxford Street proceeds unfettered. Despite their adverse effect on the stock market, the attacks have not stopped most shoppers’ determination to take advantage of sale prices...
Fortescue’s desserts have heretofore appeared only in Diagon Alley, a London locale that offers more enticing—if fictional—retail alternatives to the Square’s pedestrian Gap and CVS. It will finally be conjured into real-world cones, though, thanks to Toscanini’s (where else?)—part of a Square-wide effort to help bring Hogwarts to Harvard...