Word: retailing
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This stealthy approach to quality control got its start in the late 1980s, mainly in the restaurant and retail businesses. There's even a trade group, the Mystery Shoppers Providers Association (MSPA), representing about 1 million secret shoppers and 150 member companies with names like Guest Check and Service Sleuth. The hospitality industry is new turf for these shopping-mall snoops, and increasingly, secret shoppers like Pokodner have become secret travelers, checking up on the world's vacation spots...
...break. After scanning the shelves of English and American literature and deciding that I wasnt quite bored enough to make Henry James seem like a good idea, I emerged with the first volume of the centenary edition of Charles Dickens Dealings with the Firm of Dombey and Son, Wholesale, Retail, and for Exportation...
...would be great to have visionary retail in every visible place in Harvard Square but there are 375 stores,” she said. “[The] goal has to be to get people to see what [is] already existing in the Square...
...last long. It was also supposed to be named Le Rve, after the Picasso painting, instead of Wynn, after himself. He was certain for years that he wanted all the signs in the hotel to be sleek and minimal. Then he saw the giant Louis Vuitton sign in his retail space a few weeks before the opening. "Now that's a sign!" he told his employees. All others were soon replaced by signs twice their size. The guy who once had Frank Sinatra pinch his cheeks for a commercial and who earlier this year had helicopters shoot videotape...
...just seems like the wrong site—it’s not that football stadiums are bad,” Krieger says. “Housing, open space, retail services, cultural facilities—these are the things that the west end of Midtown could benefit from, opposed to a big blank box that is used occasionally...